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Seb Slight 9a3f62cb86 docs: add symptom-first troubleshooting hub and deep runbooks (#11196 )

* docs(troubleshooting): add symptom-first troubleshooting runbooks

* docs(troubleshooting): fix approvals command examples

* docs(troubleshooting): wrap symptom cases in accordions

* docs(automation): clarify userTimezone missing-key behavior

* docs(troubleshooting): fix first-60-seconds ladder order

2026-02-07 10:28:19 -05:00

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Troubleshoot node pairing, foreground requirements, permissions, and tool failures

Node is connected but camera/canvas/screen/exec tools fail

You need the node pairing versus approvals mental model

Node Troubleshooting

Node troubleshooting

Use this page when a node is visible in status but node tools fail.

Command ladder

openclaw status
openclaw gateway status
openclaw logs --follow
openclaw doctor
openclaw channels status --probe

Then run node specific checks:

openclaw nodes status
openclaw nodes describe --node <idOrNameOrIp>
openclaw approvals get --node <idOrNameOrIp>

Healthy signals:

Node is connected and paired for role node.
nodes describe includes the capability you are calling.
Exec approvals show expected mode/allowlist.

Foreground requirements

canvas.*, camera.*, and screen.* are foreground only on iOS/Android nodes.

Quick check and fix:

openclaw nodes describe --node <idOrNameOrIp>
openclaw nodes canvas snapshot --node <idOrNameOrIp>
openclaw logs --follow

If you see NODE_BACKGROUND_UNAVAILABLE, bring the node app to the foreground and retry.

Permissions matrix

Capability	iOS	Android	macOS node app	Typical failure code
`camera.snap`, `camera.clip`	Camera (+ mic for clip audio)	Camera (+ mic for clip audio)	Camera (+ mic for clip audio)	`*_PERMISSION_REQUIRED`
`screen.record`	Screen Recording (+ mic optional)	Screen capture prompt (+ mic optional)	Screen Recording	`*_PERMISSION_REQUIRED`
`location.get`	While Using or Always (depends on mode)	Foreground/Background location based on mode	Location permission	`LOCATION_PERMISSION_REQUIRED`
`system.run`	n/a (node host path)	n/a (node host path)	Exec approvals required	`SYSTEM_RUN_DENIED`

Pairing versus approvals

These are different gates:

Device pairing: can this node connect to the gateway?
Exec approvals: can this node run a specific shell command?

Quick checks:

openclaw devices list
openclaw nodes status
openclaw approvals get --node <idOrNameOrIp>
openclaw approvals allowlist add --node <idOrNameOrIp> "/usr/bin/uname"

If pairing is missing, approve the node device first. If pairing is fine but system.run fails, fix exec approvals/allowlist.

Common node error codes

NODE_BACKGROUND_UNAVAILABLE → app is backgrounded; bring it foreground.
CAMERA_DISABLED → camera toggle disabled in node settings.
*_PERMISSION_REQUIRED → OS permission missing/denied.
LOCATION_DISABLED → location mode is off.
LOCATION_PERMISSION_REQUIRED → requested location mode not granted.
LOCATION_BACKGROUND_UNAVAILABLE → app is backgrounded but only While Using permission exists.
SYSTEM_RUN_DENIED: approval required → exec request needs explicit approval.
SYSTEM_RUN_DENIED: allowlist miss → command blocked by allowlist mode.

Fast recovery loop

openclaw nodes status
openclaw nodes describe --node <idOrNameOrIp>
openclaw approvals get --node <idOrNameOrIp>
openclaw logs --follow

If still stuck:

Re-approve device pairing.
Re-open node app (foreground).
Re-grant OS permissions.
Recreate/adjust exec approval policy.

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